Order / Contact
Email is how every order starts.
Our preferred method of contact is email — mike@classicpokerchips.com — or use the form below to initiate an order. Please read the ordering guide first, and include as much detail as possible: mold, body colors, edge spots, artwork, and quantities.
Postal & payments
Classic Poker Chips
3979 Walden Ave
Lancaster, NY 14086
United States
Europe correspondence
David Spragg
38 Oak Tree Road
Marlow, Bucks SL7 3EE
United Kingdom
Factory — returns & matching samples
Classic Poker Chips
Woodinville, WA
United States
[Confirm new street address before launch — the old site lists the former Gorham, ME address.]
Start an Order
Tell us about your set.
First-time customers are encouraged to use this form so we can collect the right details up front. We'll reply to collect full details, then send a detailed quote. Orders move to proofing once full payment is received — and you can still adjust colors or design at the proof stage.
Good To Know
Payment, shipping & artwork.
Payment. Credit/debit card (PayPal as processor), PayPal, check, or wire transfer. Card/PayPal payments carry a 3.5% fee for US transactions, 5.5% international — non-refundable.
Shipping. Chip-only orders of about 600 chips or less usually ship USPS Priority Mail; larger orders UPS Ground (UPS Air international). Other orders ship by the cheapest suitable method unless requested otherwise. Shipping and handling are added to your invoice at cost. Certain sample orders ship from our UK office.
Delivery. We take every precaution against slowdowns, but all delivery promises and scheduled dates are subject to change.
Re-orders. Supply a previous order number and/or approximate date if you can — and your forum name if you have one.
Artwork. Illustrator preferred; Photoshop or high-res JPG may incur a conversion fee. See Inlays & Artwork for templates.
Returns. No custom orders can be returned. Stock sets: 15% re-stocking fee, unused in original packaging, within 14 days, return shipping at customer's expense, refunds by original payment method. Use the factory address above.